16 in Commercial Walk-Behind Floor Scrubber – 17,500 Sq. Ft./Hr – US-TX SB17

$1,699.00
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16 in Commercial Walk-Behind Floor Scrubber – 17,500 Sq. Ft./Hr – US-TX SB17

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16 in Commercial Walk-Behind Floor Scrubber – 17,500 Sq. Ft./Hr – US-TX SB17

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Description

PRODUCT OVERVIEW

Built for Professional Floor Cleaning

Built for efficient daily cleaning in compact commercial environments, this 16 in Commercial Walk-Behind Floor Scrubber combines dependable scrubbing performance, effective dirty-water recovery, and excellent maneuverability in one practical cleaning machine. With a 16 in cleaning path, 22 in rear squeegee, and cleaning productivity up to 17,500 sq. ft./hr, it helps businesses maintain clean, professional hard-floor surfaces while reducing cleaning time and manual labor.

Designed for retail stores, offices, schools, clinics, gyms, restaurants, small warehouses, and commercial buildings, the US-TX SB17 offers a compact walk-behind configuration that makes cleaning narrow aisles, hallways, and restricted spaces easier. Its 7-gallon solution tank and 8-gallon recovery tank provide practical water capacity while maintaining a space-efficient design for routine commercial floor maintenance.

Powered by a rechargeable 24V / 52Ah gel lead-acid battery system, this Commercial Floor Scrubber delivers approximately 2.5 hours of cordless operation per charge, with an estimated charging time of 8 hours. A 400W brush motor and 500W vacuum motor work together to scrub compatible hard floors and recover dirty water efficiently. The standard package includes a Red Pad, Pad Holder, and Soft Brush, providing versatile cleaning accessories for professional floor-care applications.

↔
16 in
Cleaning Path
▣
7 gal / 8 gal
Solution / Recovery
▣
24V Gel Lead-Acid
Battery
↗
Up to 17,500 sq. ft./hr
Productivity
✓

16 in Commercial Cleaning Path

The 16 in single-disc cleaning path provides an effective balance between scrubbing coverage and maneuverability in commercial environments.

Its compact cleaning width makes the US-TX SB17 particularly suitable for narrow aisles, hallways, offices, and other restricted indoor spaces.

✓

Up to 17,500 Sq. Ft./Hr

The US-TX SB17 delivers cleaning productivity up to approximately 17,500 sq. ft. per hour under suitable operating conditions.

This efficient cleaning capacity helps reduce the time and labor required for routine floor maintenance in small and medium-size commercial facilities.

✓

22 in Rear Squeegee

The wide 22 in rear squeegee extends beyond the scrubbing path to provide effective dirty-water recovery during cleaning.

Working with the vacuum system, it collects used cleaning solution and helps reduce residual moisture on compatible hard-floor surfaces.

✓

7-Gallon Solution Tank

The 7-gallon solution tank provides practical capacity for clean water and compatible commercial floor-cleaning solutions.

Its balanced size supports productive daily cleaning while helping maintain the machine’s compact footprint and easy maneuverability.

✓

8-Gallon Recovery Tank

The 8-gallon recovery tank collects dirty water and used cleaning solution during commercial floor-maintenance operations.

Its capacity supports efficient cleaning cycles while reducing interruptions for emptying collected wastewater during routine cleaning tasks.

✓

400W Brush Motor

A dedicated 400W brush motor powers the single-disc scrubbing system for consistent commercial floor-cleaning performance.

The powered brush helps remove everyday dirt and buildup from compatible sealed hard floors when used with appropriate cleaning accessories.

✓

500W Vacuum Motor

The US-TX SB17 features a 500W vacuum motor designed to support effective dirty-water recovery during floor-cleaning operations.

Combined with the 22 in rear squeegee, the suction system helps collect used solution and leave cleaned surfaces with less residual moisture.

✓

24V / 52Ah Gel Battery System

The Floor Scrubber operates on a rechargeable 24V / 52Ah gel lead-acid battery system designed for professional cordless cleaning.

Its sealed battery configuration provides dependable electrical power without requiring a direct power connection while the machine is operating.

✓

Approx. 2.5 Hours Runtime

The rechargeable battery system provides approximately 2.5 hours of working time per full charge under suitable operating conditions.

Actual runtime varies depending on floor conditions, cleaning intensity, battery condition, solution delivery, and operating practices.

✓

Approx. 8-Hour Charging

The US-TX SB17 features a rechargeable gel lead-acid battery system with a typical charging time of approximately 8 hours.

Actual charging time depends on battery discharge level, charger compatibility, temperature, battery condition, and the charging environment.

✓

Compact Walk-Behind Design

The compact walk-behind configuration provides practical operator control and excellent maneuverability in commercial cleaning environments.

Its space-efficient design is particularly useful for navigating narrow corridors, smaller rooms, retail aisles, and other restricted indoor areas.

✓

Adjustable Water Flow

The adjustable water-flow system allows operators to control cleaning-solution delivery according to the floor surface and cleaning requirements.

Proper solution adjustment helps support efficient water usage while maintaining effective scrubbing performance during routine commercial cleaning.

✓

Scrubbing & Recovery in One Pass

The US-TX SB17 combines powered floor scrubbing and dirty-water recovery in a single professional cleaning machine.

The brush system loosens everyday dirt while the rear squeegee and vacuum system collect used cleaning solution behind the machine.

✓

Cordless Commercial Operation

Battery-powered operation eliminates the need for electrical cables while cleaning commercial and institutional hard-floor surfaces.

Operators can move between cleaning areas without repeatedly changing electrical outlets or managing trailing power cords.

✓

Efficient Daily Floor Maintenance

Designed for routine professional cleaning, the US-TX SB17 supports consistent maintenance of compatible smooth and sealed hard floors.

Its compact design, practical water tanks, and powered cleaning system make it suitable for scheduled commercial floor-care programs.

✓

Retail, Offices & Commercial Buildings

The US-TX SB17 is well suited for retail stores, office buildings, clinics, restaurants, and other commercial facilities.

Its compact cleaning width supports practical maneuvering around aisles, corridors, fixtures, and common areas with compatible hard flooring.

✓

Schools, Gyms & Institutional Facilities

This Commercial Floor Scrubber supports routine maintenance in schools, fitness centers, community facilities, and institutional buildings.

The cordless walk-behind configuration provides convenient cleaning across hallways, classrooms, common areas, and compatible indoor hard-floor surfaces.

✓

Red Pad & Pad Holder Included

The standard package includes a Red Pad and Pad Holder for compatible pad-based commercial floor-cleaning applications.

These accessories support routine floor maintenance when used with suitable cleaning solutions and flooring-specific operating procedures.

✓

Soft Brush Included

A Soft Brush is supplied with the US-TX SB17 for compatible brush-based cleaning applications on commercial hard floors.

The included brush provides an additional cleaning option for appropriate surfaces where a gentler scrubbing accessory is preferred.

✓

12-Month Warranty & Support

The US-TX SB17 includes a 12-Month Warranty covering eligible manufacturing defects in materials and workmanship under normal intended commercial use.

Eligible replacement parts supplied by Texlift include 90-day coverage against qualifying manufacturing defects. Brushes, pads, squeegee blades, wheels, and other normal wear or consumable components are excluded from replacement-parts warranty coverage.

Texlift provides technical assistance for equipment operation, troubleshooting, maintenance questions, and identifying compatible replacement parts. For assistance, contact office@texlift.com.

!

Important Lead-Acid Battery Care Notice

The US-TX SB17 Floor Scrubber uses a rechargeable 24V / 52Ah gel lead-acid battery system. To help protect battery performance and service life, do not continue operating the equipment when the battery reaches 20% charge or below.

Stop operation at 20% remaining charge and recharge the batteries using compatible charging equipment before returning the Floor Scrubber to service.

Avoid deeply discharging the batteries or leaving the machine stored for extended periods with discharged batteries. Recharge after use and follow the recommended battery storage procedures.

Gel lead-acid batteries are sealed and should only be charged using equipment and charging settings approved for this battery type. Do not attempt to open the batteries or add water.

Actual battery runtime and service life depend on battery condition, charging practices, operating temperature, cleaning intensity, and maintenance.

Always follow the operating manual for proper gel lead-acid battery charging, inspection, maintenance, and storage.

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PRODUCT SPECIFICATIONS

Technical Specifications

Review the key dimensions, performance data, power information, fitment details, and product configuration.

Specification Value Description
Model US-TX SB17 Compact commercial battery-powered walk-behind Floor Scrubber designed for efficient daily hard-floor cleaning
Operation Type Walk-Behind Operator-guided design provides practical control and excellent maneuverability in commercial spaces
Cleaning Path 16 in Compact single-disc cleaning width supports efficient cleaning in aisles, hallways, and restricted areas
Squeegee Width 22 in Wide rear squeegee provides effective dirty-water recovery beyond the scrubbing path
Cleaning Productivity Up to 17,500 sq. ft./hr Efficient cleaning coverage for routine commercial hard-floor maintenance
Solution Tank Capacity 7 gal Clean-water and cleaning-solution tank provides practical capacity while maintaining a compact footprint
Recovery Tank Capacity 8 gal Dirty-water recovery tank supports efficient cleaning cycles with fewer emptying interruptions
Brush Configuration Single Disc Powered single-disc brush system provides consistent scrubbing on compatible hard-floor surfaces
Brush Motor 400W Dedicated motor powers the scrubbing system for dependable commercial floor-cleaning performance
Vacuum Motor 500W Dedicated suction motor supports effective dirty-water recovery through the rear squeegee
Rated Power 1.28 HP Listed overall machine power rating for commercial floor-cleaning operation
Power System 24V Battery Powered Cordless electric system eliminates the need for a direct power connection during cleaning
Battery 24V / 52Ah Rechargeable gel lead-acid battery system provides cordless power for professional floor maintenance
Battery Type Gel Lead-Acid Sealed rechargeable battery system designed for repeated commercial cleaning cycles
Battery Voltage 24V Nominal electrical system voltage of the Floor Scrubber
Battery Configuration 2 × 12V / 52Ah Two 12V batteries connected in series provide the 24V electrical system
Battery Capacity 52Ah Rated capacity of the rechargeable 24V battery system
Nominal Battery Energy 1.25 kWh Approximate nominal energy calculated from the 24V / 52Ah battery configuration
Runtime Approx. 2.5 Hours Typical working time per charge under suitable operating conditions
Charger 24V / 7A Charging system specified for the machine's 24V gel lead-acid battery configuration
Charging Time Approx. 8 Hours Typical recharge time under normal charging conditions
Water Flow Adjustable Operator-adjustable cleaning-solution delivery supports different floor and cleaning conditions
Machine Design Compact Walk-Behind Space-efficient configuration supports maneuverability in narrow commercial cleaning areas
Cleaning Operation Scrub & Recover Powered brush and vacuum recovery systems clean floors and collect dirty water during the same pass
Machine Net Weight Without Battery 117 lb Listed machine weight excluding the rechargeable battery system
Battery Weight Approx. 26 lb Each Approximate weight of each 12V / 52Ah battery
Recommended Floor Types Concrete, Epoxy, Tile, Vinyl & Sealed Floors Suitable for compatible smooth and sealed commercial hard-floor surfaces
Recommended Environment Indoor Commercial Designed primarily for professional indoor floor-cleaning applications
Best Use Small & Medium Floor Areas Compact cleaning design balances efficient productivity with practical maneuverability
Typical Applications Retail, Offices, Schools, Clinics, Gyms & Small Warehouses Suitable for routine professional floor maintenance in commercial and institutional facilities
Included Red Pad 1 Red Pad Standard cleaning pad for compatible routine hard-floor maintenance
Included Pad Holder 1 Pad Holder Standard mounting accessory for compatible floor-cleaning pads
Included Soft Brush 1 Soft Brush Standard cleaning brush for compatible commercial hard-floor surfaces
What's Included Red Pad + Pad Holder + Soft Brush Standard cleaning accessories supplied with the US-TX SB17 Floor Scrubber
Warranty 12-Month Warranty Covers eligible manufacturing defects under normal intended use, subject to applicable Texlift warranty terms
FREQUENTLY ASKED QUESTIONS

Product Questions & Answers

Find answers to common questions about this product, including operation, performance, setup, charging, maintenance, shipping, and ownership.

35 Product FAQs Quick answers to help you evaluate and operate this equipment.
01 What is the maximum cleaning productivity of the US-TX SB17 Floor Scrubber?

The US-TX SB17 Commercial Walk-Behind Floor Scrubber delivers cleaning productivity up to approximately 17,500 sq. ft./hr under suitable operating conditions. Actual coverage depends on floor conditions, cleaning intensity, operator speed, and facility layout.

02 What is the cleaning path width of the US-TX SB17?

The US-TX SB17 features a 16 in single-disc cleaning path, providing efficient floor coverage and excellent maneuverability in narrow aisles, hallways, offices, and smaller commercial spaces.

03 How wide is the rear squeegee?

The Floor Scrubber features a 22 in rear squeegee that extends beyond the cleaning path to collect dirty water and help reduce residual moisture after each cleaning pass.

04 Is the US-TX SB17 a walk-behind Floor Scrubber?

Yes. The US-TX SB17 features a compact walk-behind design that allows operators to guide the machine through commercial spaces, narrow corridors, retail aisles, and other indoor cleaning areas.

05 What is the solution tank capacity?

The US-TX SB17 includes a 7-gallon solution tank for clean water and compatible commercial floor-cleaning solutions, providing practical capacity for routine cleaning.

06 What is the recovery tank capacity?

The machine features an 8-gallon recovery tank that collects dirty water and used cleaning solution during operation, supporting efficient commercial cleaning cycles.

07 What type of brush system does the US-TX SB17 use?

The Floor Scrubber uses a powered single-disc brush system with a 16 in cleaning path, designed for consistent scrubbing of compatible smooth and sealed hard-floor surfaces.

08 How powerful is the brush motor?

The US-TX SB17 features a 400W brush motor that powers the single-disc scrubbing system for dependable daily commercial floor-cleaning performance.

09 What is the vacuum motor power?

The machine features a 500W vacuum motor that works with the 22 in rear squeegee to recover dirty water and used cleaning solution during operation.

10 What is the total rated power of the US-TX SB17?

The listed overall machine power rating is 1.28 HP, supporting professional battery-powered floor-cleaning operation.

11 What accessories are included with the US-TX SB17?

The standard package includes a Red Pad, Pad Holder, and Soft Brush. These accessories support compatible pad-based and brush-based commercial hard-floor cleaning applications.

12 What is the included Red Pad used for?

The included Red Pad is designed for compatible routine floor-cleaning and light scrubbing applications. Always verify that the pad is suitable for the flooring material before use.

13 What is the included Soft Brush used for?

The Soft Brush supports routine cleaning of compatible commercial hard-floor surfaces where a gentler scrubbing accessory is preferred.

14 What type of battery does the US-TX SB17 use?

The US-TX SB17 uses a rechargeable 24V / 52Ah gel lead-acid battery system consisting of two 12V / 52Ah batteries connected in series.

15 What is the battery energy capacity?

The 24V / 52Ah battery configuration provides approximately 1.25 kWh of nominal battery energy. Actual usable energy depends on battery condition, discharge rate, and operating conditions.

16 How long does the US-TX SB17 operate per charge?

The Floor Scrubber provides approximately 2.5 hours of working time per full charge under normal operating conditions. Actual runtime varies depending on cleaning intensity, floor conditions, battery condition, and operating practices.

17 What charger does the US-TX SB17 use?

The US-TX SB17 uses a specified 24V / 7A charging system designed for its rechargeable gel lead-acid battery configuration.

18 How long does it take to recharge the batteries?

Typical charging time is approximately 8 hours under suitable charging conditions. Actual charging time depends on battery discharge level, battery condition, charger performance, and temperature.

19 When should the gel lead-acid batteries be recharged?

Stop operating the Floor Scrubber when the battery reaches 20% charge or below. Recharge using a compatible gel lead-acid battery charger before returning the machine to service. Avoid deep discharging to help protect battery performance and service life.

20 Do the gel batteries require adding water?

No. The US-TX SB17 uses sealed gel lead-acid batteries that do not require adding water. Do not open the batteries or attempt to refill them. Follow the operating manual for proper charging and maintenance.

21 Can the US-TX SB17 operate without a power cord?

Yes. The rechargeable 24V battery system provides cordless cleaning operation without requiring a direct electrical connection while the machine is in use.

22 Does the US-TX SB17 have adjustable water flow?

Yes. The Floor Scrubber features adjustable water-flow control, allowing operators to regulate cleaning-solution delivery according to floor conditions and cleaning requirements.

23 Can the US-TX SB17 scrub and recover dirty water in one pass?

Yes. The powered brush system scrubs the floor while the vacuum motor and rear squeegee collect dirty water behind the machine, helping streamline routine commercial floor maintenance.

24 What types of floors can the US-TX SB17 clean?

The US-TX SB17 is suitable for compatible smooth and sealed hard floors, including concrete, epoxy-coated surfaces, tile, vinyl, and other sealed flooring. Always use appropriate cleaning accessories and solutions.

25 Is the US-TX SB17 suitable for small warehouses?

Yes. Its compact 16 in cleaning path and walk-behind configuration make it suitable for routine cleaning in small warehouses, storage areas, and commercial facilities with compatible hard-floor surfaces.

26 Can this Floor Scrubber be used in schools and clinics?

Yes. The US-TX SB17 is suitable for routine maintenance of compatible hard floors in schools, clinics, offices, gyms, retail stores, and other professional indoor environments.

27 Is the US-TX SB17 suitable for outdoor cleaning?

The US-TX SB17 is primarily designed for indoor commercial floor maintenance. It is not intended for rough terrain, loose gravel, or uneven outdoor surfaces.

28 How much does the US-TX SB17 weigh without batteries?

The machine has a listed net weight of approximately 117 lb without batteries, making it a relatively compact commercial walk-behind Floor Scrubber.

29 How much do the batteries weigh?

Each 12V / 52Ah battery weighs approximately 26 lb. With two batteries installed, the combined battery weight is approximately 52 lb.

30 What is the approximate machine weight with batteries installed?

Based on the listed 117 lb machine weight and two approximately 26 lb batteries, the estimated machine weight with batteries installed is 169 lb, excluding water and additional accessories.

31 What maintenance does the US-TX SB17 require?

Routine maintenance includes emptying and rinsing the recovery tank, cleaning the squeegee, inspecting the brush or pad, checking solution flow, and maintaining the gel batteries according to the operating manual.

32 Does the US-TX SB17 include a warranty?

Yes. The US-TX SB17 includes a 12-Month Warranty covering eligible manufacturing defects under normal intended commercial use, subject to applicable Texlift warranty terms.

33 Are replacement parts covered by warranty?

Eligible replacement parts supplied by Texlift include 90-day coverage against qualifying manufacturing defects. Brushes, pads, squeegee blades, wheels, and other normal wear or consumable components are excluded from replacement-parts warranty coverage.

34 Can I order replacement brushes, pads, and squeegee components?

Texlift can assist with identifying compatible replacement brushes, Red Pads, Pad Holders, squeegee components, and other service parts for the US-TX SB17. Contact office@texlift.com with your model and part requirements.

35 How can I request technical support or warranty assistance?

Contact Texlift at office@texlift.com with your order information, equipment model, and a description of the issue. Photos or videos may be requested to help evaluate the equipment and determine the appropriate support solution.

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MODEL COMPARISON

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Cleaning Width
16 in
16 in
20 in
34 in
Squeegee Width
22 in
23 in (580 mm)
32 in
47 in
Solution Tank
7 gal
9 gal
17 gal
41 gal
Recovery Tank
8 gal
11 gal
20 gal
45 gal
Battery
24V / 52Ah
24V / 45Ah
24V / 100Ah
24V / 200Ah
Runtime
Approx. 2.5 Hours
Approx. 2–2.5 Hours
Approx. 3 Hours
Approx. 4–6 Hours
Cleaning Efficiency
Up to 17,500 sq. ft./hr
Up to 18,000 sq. ft./hr
Up to 28,000 sq. ft./hr
Up to 65,000 sq. ft./hr
Brush Motor
400W
500W
550W
2 × 550W
Vacuum Motor
500W
400W
500W
650W
Drive Type
Walk-Behind
Walk-Behind
Walk-Behind
Powered Ride-On
Availability
In Stock
In Stock
In Stock
In Stock
Product
✓ Selected Model
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PRODUCT APPLICATIONS

Built for Demanding Material Handling Applications

Explore the environments and operations where this equipment delivers reliable performance, productivity, and efficient material handling.

01

Retail Stores & Shopping Centers

Ideal for routine cleaning of retail aisles, sales floors, stockrooms, and shopping areas. The compact 16 in cleaning path provides excellent maneuverability around displays and fixtures.

02

Offices & Business Buildings

Designed for maintaining office corridors, entrances, shared workspaces, and commercial common areas. The compact walk-behind configuration supports convenient daily cleaning in professional environments.

03

Schools & Educational Facilities

Suitable for routine cleaning of school hallways, classrooms, cafeterias, and common areas. Cordless operation allows efficient floor maintenance without managing electrical cables during cleaning.

04

Clinics & Medical Offices

Supports regular cleaning of compatible hard floors in clinics, medical offices, and healthcare facilities. Use facility-approved cleaning solutions and established cleaning procedures for each environment.

05

Gyms & Fitness Centers

Ideal for cleaning compatible sealed floors in fitness centers, recreation facilities, and gym common areas. The compact design helps operators navigate equipment layouts and narrower spaces.

06

Restaurants & Dining Areas

Suitable for maintaining compatible hard-floor surfaces in restaurants, cafeterias, and commercial dining facilities. The scrubbing and recovery system supports efficient routine floor-cleaning operations.

07

Small Warehouses & Storage Areas

Designed for routine maintenance of sealed warehouse floors, storage aisles, and small distribution spaces. The 16 in cleaning path provides practical maneuverability around shelving and equipment.

08

Hotels & Hospitality Facilities

Supports daily floor maintenance in hotel corridors, reception areas, common spaces, and hospitality buildings. The cordless walk-behind design provides convenient cleaning in compact commercial areas.

09

Supermarkets & Grocery Stores

Ideal for maintaining grocery aisles, retail floors, stockrooms, and supermarket common areas. The 7-gallon solution tank supports productive cleaning while maintaining a compact machine footprint.

10

Banks & Financial Institutions

Suitable for routine cleaning of bank branches, customer service areas, corridors, and office spaces. Compact operation supports efficient maintenance of compatible commercial hard-floor surfaces.

11

Libraries & Community Centers

Designed for cleaning library corridors, reading areas, community facilities, and public common spaces. The maneuverable walk-behind configuration works well in buildings with restricted cleaning areas.

12

Government & Municipal Buildings

Supports scheduled floor maintenance in administrative offices, municipal facilities, and public service buildings. Battery-powered operation provides convenient cleaning across compatible indoor hard-floor surfaces.

13

Automotive Showrooms & Service Areas

Suitable for maintaining compatible sealed floors in vehicle showrooms, service reception areas, and automotive facilities. Use appropriate cleaning accessories and approved solutions for each surface.

14

Commercial Cleaning Contractors

A practical choice for professional cleaning companies servicing offices, retail stores, clinics, schools, and commercial properties. The compact design supports transport and operation across smaller facilities.

15

Hallways, Corridors & Narrow Aisles

Ideal for cleaning restricted commercial spaces where larger floor scrubbers may be difficult to maneuver. The 16 in cleaning width supports efficient scrubbing around obstacles and fixtures.

16

Daily Hard-Floor Maintenance

Designed for regular cleaning of compatible sealed concrete, epoxy, tile, vinyl, and other smooth hard-floor surfaces. The powered brush and vacuum recovery systems support consistent commercial floor care.

✓
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WARRANTY & SUPPORT

Confidence Beyond the Purchase

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Product-Specific Coverage The warranty and support information below applies specifically to this product.
01

12-Month Warranty

The US-TX SB17 Commercial Walk-Behind Floor Scrubber includes a 12-Month Warranty covering eligible manufacturing defects in materials and workmanship under normal intended commercial use.

02

Manufacturing Defect Coverage

Warranty coverage applies to qualifying manufacturing defects arising during normal operation when the Floor Scrubber is operated, charged, and maintained according to manufacturer instructions.

03

90-Day Replacement Parts Warranty

Eligible replacement parts supplied by Texlift include 90-day coverage against qualifying manufacturing defects under normal intended operating conditions and proper installation.

04

Wear & Consumable Exclusions

Cleaning brushes, pads, squeegee blades, wheels, and other normal wear or consumable components are excluded from replacement-parts warranty coverage. Damage caused by misuse or improper maintenance is not covered.

05

Technical Support & Assistance

Texlift provides technical assistance for equipment operation, battery charging, troubleshooting, maintenance questions, and identifying compatible replacement parts for the US-TX SB17 Floor Scrubber.

06

Warranty Claims & Service

For warranty assistance, contact office@texlift.com with your order details, equipment model, and a description of the issue. Photos or videos may be requested for evaluation.

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