Return & Refund Policy

At TEXLIFT, operated by SAYONEYES LLC, we want customers to understand the return process before purchasing or returning equipment, parts, or accessories.

This Return & Refund Policy applies to eligible products purchased directly from TEXLIFT, subject to the terms below and applicable law.

30-Day Return Period

You may request a return within 30 days after receiving your order.

A return request must be submitted to TEXLIFT within this 30-day period. Authorization is required before any product is shipped back to us.

To request a return, contact:

Email: office@texlift.com

Please include your order number, purchaser name, product information, reason for the return, and any photographs or other information we request to evaluate the return.

Return Eligibility

To qualify for a standard return, the product must generally:

• Be unused and not placed into service.
• Be in the same condition in which it was received.
• Include the original packaging, accessories, manuals, chargers, keys, components, and other items supplied with the product.
• Show no signs of misuse, damage, modification, abnormal wear, improper storage, or improper handling.
• Include proof of purchase from TEXLIFT.
• Have an approved return authorization from TEXLIFT.

Products that have been operated, used for work, damaged after delivery, modified, disassembled, or returned incomplete may not qualify for a standard return.

Return Authorization Required

Do not ship equipment or products back to TEXLIFT without prior authorization.

If your return request is approved, we will provide instructions for returning the product.

Unless TEXLIFT provides different written instructions, approved returns will be directed to:

TEXLIFT / SAYONEYES LLC
2857 Anode Ln
Dallas, TX 75220
United States

Products sent to TEXLIFT without prior return authorization may be refused or may not qualify for a refund.

Return Shipping Costs

For standard returns based on a customer’s decision to return an otherwise correct and conforming product, the customer is responsible for return shipping and freight costs.

The customer is responsible for properly packaging and securing the product for return transportation.

For large equipment requiring freight transportation, we recommend using an appropriate commercial freight carrier and obtaining tracking or shipment documentation.

If the return results from an incorrect item shipped by TEXLIFT, an eligible manufacturing defect, or another issue for which TEXLIFT is responsible, contact us before arranging transportation so we can evaluate the appropriate resolution.

Nothing in this policy limits rights or remedies available under applicable law.

Original Shipping Charges

Original shipping and freight charges are generally non-refundable for standard customer-initiated returns, except where required by applicable law or where TEXLIFT determines that the return resulted from an error for which TEXLIFT is responsible.

Additional freight or carrier costs resulting from an unauthorized refused delivery, failed delivery, storage, reconsignment, or return transportation may also be deducted from an applicable refund where permitted by law.

Please see our Shipping Policy for additional information regarding refused and failed deliveries.

Inspection of Returned Products

All returned products are subject to inspection after they arrive at TEXLIFT.

We will verify the product’s condition, completeness, packaging, serial number when applicable, and other relevant information before approving a refund.

If a returned product does not meet the return requirements, TEXLIFT may, where permitted by applicable law:

• Decline the return;
• Reduce the refund to account for damage, missing components, or diminished value; or
• Contact the customer to discuss available options.

Authorization to send a product back does not itself guarantee that a refund will be approved. Final return eligibility is determined after inspection, subject to applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If the equipment arrives visibly damaged, you should note the damage on the freight carrier’s delivery receipt whenever reasonably possible and take photographs before or during unloading.

Contact TEXLIFT promptly if:

• You received the wrong product.
• Items or components are missing.
• The product was damaged during transportation.
• You believe the product has an eligible manufacturing defect.

Please provide your order number, product model and serial number when applicable, photographs, videos, and any other information reasonably requested to evaluate the issue.

Shipping damage and manufacturing defects may be handled differently from standard returns.

Manufacturing-defect claims are subject to the applicable TEXLIFT Limited Warranty.

Refused Deliveries

Refusing delivery does not automatically constitute an approved return or order cancellation.

If a customer refuses an otherwise correct and conforming shipment without prior authorization from TEXLIFT, the customer may be responsible, where permitted by law, for resulting transportation costs, including original freight, return freight, storage, redelivery, or other carrier charges.

Any refund eligibility will be evaluated after the product has been returned and inspected and will remain subject to this Return & Refund Policy.

If a shipment appears damaged when it arrives, document the condition and contact TEXLIFT whenever reasonably possible before refusing delivery.

Order Cancellations

Contact TEXLIFT as soon as possible if you need to cancel an order.

An order may generally be canceled without return shipping charges if cancellation is approved before the product has been released for shipment.

Once an order has shipped or has been released to a freight carrier, it may no longer be possible to cancel it. If the shipment must be intercepted or returned, applicable shipping, freight, storage, reconsignment, or return transportation charges may apply.

Non-Returnable Products

Unless required otherwise by applicable law, the following products may not qualify for standard returns:

• Custom-built or specially configured equipment.
• Special-order products specifically obtained or manufactured for a customer.
• Products that have been modified or altered after delivery.
• Products damaged through misuse, accident, improper operation, improper charging, improper storage, or unauthorized repair.
• Products returned with missing components or identifying information where that prevents reasonable verification.
• Consumable or wear items that have been used.
• Electrical components or batteries that have been installed or used, except where an applicable warranty or legal right applies.

If you are uncertain whether your product is eligible for return, contact us before shipping it back.

Exchanges

TEXLIFT does not automatically process exchanges as part of a standard return.

If you need a different product or model, contact us first. Depending on the circumstances, we may recommend returning the eligible original product and placing a separate order for the replacement product.

Any price difference and applicable shipping charges will apply.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow up to 10 business days after refund approval for TEXLIFT to process the refund. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed after TEXLIFT confirmed that your refund was approved and processed, please contact us.

Refund Amount

For an eligible standard return, the refund is based on the amount paid for the returned product, subject to any applicable deductions permitted under this policy and applicable law.

Depending on the circumstances, deductions may include:

• Non-refundable original shipping or freight charges.
• Return freight charges paid on the customer’s behalf.
• Carrier storage, redelivery, reconsignment, or other charges caused by an unauthorized refusal or failed delivery.
• Reasonable amounts attributable to missing components or damage occurring after delivery, where permitted by applicable law.

TEXLIFT will not deduct charges that applicable law prohibits.

Warranty Claims Are Different From Returns

The 30-day return period should not be confused with the TEXLIFT Limited Warranty.

Eligible equipment is generally covered by a 12-month limited warranty for qualifying manufacturing defects, subject to the applicable warranty terms.

Eligible replacement parts generally carry a 90-day limited warranty. Wheels, consumables, and normal wear items are excluded from warranty coverage unless otherwise required by applicable law.

A warranty claim does not automatically entitle the customer to return the complete machine for a refund. Warranty claims are handled according to the applicable warranty terms and may involve troubleshooting, repair, replacement parts, or another appropriate remedy.

Contact Information

For return, refund, shipping-damage, or order questions, contact:

TEXLIFT / SAYONEYES LLC
2857 Anode Ln
Dallas, TX 75220
United States

Email: office@texlift.com

Please contact TEXLIFT and obtain authorization before returning any product.